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Work experience
Manager
2 years 3 mo. Oct 2017 - Dec 2019
McDonald's McCafe Czech, Brno
2 years 3 mo. Oct 2017 - Dec 2019
Preparation food and drink, providing service and sales, supplies and cleaning, including training
new employees and management of the entire McCafé department.
Warehouse Specialist
5 years 1 mo. Nov 2020 - Сurrent time
Dhl Express, Brno,Czechia
5 years 1 mo. Nov 2020 - Сurrent time
Processing of import and export shipments according to company standards.
Receptionist
5 years 4 mo. Aug 2020 - Сurrent time
Efi Spa Hotel Superior, Brno,Czechia.
5 years 4 mo. Aug 2020 - Сurrent time
- answer guest inquiries about hotel services, facilities, hours of operation, and local area & attractions
- book room reservations while focusing on maximizing room revenue and average rate using standard rate quoting scenario at all times
- enter reservations into the computer according to standard operating procedures.
- communicate and work closely with the Sales Department concerning group bookings.
- maintain availability calendar and communicate all relevant information to the operations staff.
- handle all special reservations, to include V.I.P. reservations, packages and discounts.
- post no-show revenue daily, if required at property.
- review Reservations logbook and Guest Request log on a daily basis.
Shift Manager
2 years 6 mo. Mar 2015 - Aug 2017
Mebel Klassik , Lermontov,Russia.
2 years 6 mo. Mar 2015 - Aug 2017
Employee shift planning and team management.
Languages
English - advanced, Russian - fluent, Czech - fluent